Business
Delhi, Mumbai airports rank among top five by size
Mumbai, Feb 17
New Delhi and Mumbai
international airports have been rated among the top five global
airports in the world in terms of size by the Airports Council
International's Airport Service Quality Awards-2014, official sources
said here Tuesday.
This is the fourth consecutive award for the
GVK-run Chhatrapati Shivaji International in the 25-40 million
passengers per annum category.
The top five airports globally
include New Delhi's Indira Gandhi International Airport, Taipei's
Taoyuan, Chongqing, Shanghai Hongqiao and Mumbai's CSIA, as per the ACI.
The ASQ Survey, on which the awards are based, is the airport industry's standard for measuring passenger satisfaction.
It
rates each airport's performance in 34 key service areas under eight
major categories including access, check-in, security, airport
facilities, food and beverage providers, and more.
The results of the survey allow airports to track and analyze their performance vis-a-vis other airports around the globe.
The
ACI awards, regarded highly by the world aviation industry, is the
latest feather in the CSIA's achievements which includes the Golden
Peacock Award for its Pranaam GVK Guest Services, and earlier it had
bagged the same award in 2010 in the 15-25 million pax per annum
category.
Created in 2006, the ACI-ASQ has sent airport passenger
satisfaction benchmarks with over 280 participating airports, and
measures the passengers' views prior to boarding flights.