Launch of ‘Queue Management System’

New York, July 15,2019: The Consulate General of India, New York has launched ‘Queue Management Sytem’ to manage queues of applicants who come to the Consulate for various services and also to improve the overall quality and delivery of services rendered at the Consulate. The new Queue Management System (QMS) considerably reduces the waiting time in availing the consular services.

The Queue Management System was inaugurated by Ambassador of India to the United States Mr. Harsh Vardhan Shringla today at Consulate General of India, New York. Ambassador was also apprised of various initiatives taken by Consulate General of India, New York for the welfare of the applicants availing consular services at the Consulate, such as free coffee and free photocopying machine and internet facilities. Consul General informed that about 150000
persons are provided with various services by the Consulate annually.

Ambassador Shringla also interacted with applicants present at the Consulate. Applicants lauded various initiatives taken by CGI, New York to improve the overall quality and effective delivery of services. Queue Management System considerably reduces the waiting time and will make delivery of Consular services a hassle free and comfortable experience.