Headlines
Every fourth patient visiting AIIMS dissatisfied: Survey
New Delhi, May 21
In a shocking result, a government survey has found that every fourth patient visiting the AIIMS is dissatisfied with treatment and other facilities at the premier institute.
As much as 28 per cent of patients visiting the All India Institute of Medical Sciences (AIIMS) are dissatisfied with treatment offered at its emergency and surgery departments, while 25 per cent of respondents were not happy with the services at the ENT department.
At least 23 per cent of the patients were found to be unhappy with the overall treatment and other facilities offered by the country's premier institution. A majority of these patients have expressed displeasure with the patient services at the emergency, surgery, orthopaedic, obstetrics and gynaecology departments.
The feedback from the patients was taken under the "Mera Aspataal" initiative, which was launched by the Union Health Ministry in 2016 to seek the people's views in improving public healthcare facilities.
The survey has revealed that the behaviour of the staff towards the patients is a major cause of dissatisfaction among over a third of respondents.
The feedback note from the government survey stated that the major cause for patient dissatisfaction stems from the behaviour of staff (35 per cent), followed by other reasons (34 per cent).
Quality and cost of treatment at the AIIMS are other causes of dissatisfaction among the patients, with 13 per cent and 12 per cent patients dissatisfied with them respectively. Also, 6 per cent of the patients were dissatisfied with the state of cleanliness in hospital premises.
The cardiology department was rated the best among the hospital's departments, with 84 per cent patients expressing satisfaction with its functioning. Cardiology is also one of the busiest departments of the hospital.
As many as 80 per cent of patients were satisfied with the eye care, paediatrics and psychiatry departments.
As much as 28 per cent of patients visiting the All India Institute of Medical Sciences (AIIMS) are dissatisfied with treatment offered at its emergency and surgery departments, while 25 per cent of respondents were not happy with the services at the ENT department.
At least 23 per cent of the patients were found to be unhappy with the overall treatment and other facilities offered by the country's premier institution. A majority of these patients have expressed displeasure with the patient services at the emergency, surgery, orthopaedic, obstetrics and gynaecology departments.
The feedback from the patients was taken under the "Mera Aspataal" initiative, which was launched by the Union Health Ministry in 2016 to seek the people's views in improving public healthcare facilities.
The survey has revealed that the behaviour of the staff towards the patients is a major cause of dissatisfaction among over a third of respondents.
The feedback note from the government survey stated that the major cause for patient dissatisfaction stems from the behaviour of staff (35 per cent), followed by other reasons (34 per cent).
Quality and cost of treatment at the AIIMS are other causes of dissatisfaction among the patients, with 13 per cent and 12 per cent patients dissatisfied with them respectively. Also, 6 per cent of the patients were dissatisfied with the state of cleanliness in hospital premises.
The cardiology department was rated the best among the hospital's departments, with 84 per cent patients expressing satisfaction with its functioning. Cardiology is also one of the busiest departments of the hospital.
As many as 80 per cent of patients were satisfied with the eye care, paediatrics and psychiatry departments.

13 hours ago
US: Four killed, 14 injured in shooting outside nightclub in Chicago

16 hours ago
US House Republicans advance 'Big Beautiful Bill' to final vote; Trump gets vexed at rebels, says ' MAGA not happy'

17 hours ago
Federal judge blocks President Trump's asylum ban at the Southern border

17 hours ago
Skydiving aircraft crashes during takeoff in New Jersey, five injured

17 hours ago
US student visa applications have opened, says State Department official

18 hours ago
Maha govt allows transportation of excavated sand for 24 hours with valid permit

18 hours ago
Kerala Ministers' misjudgment delays rescue, woman dies under collapsed hospital building

18 hours ago
Liverpool and Portugal forward Diogo Jota and his brother die in car accident

18 hours ago
Alia Bhatt is beyond words after seeing Ranbir Kapoor as Lord Ram in ‘Ramayana’

18 hours ago
Sunny Deol on playing Lord Hanuman in Ramayana: ‘Honoured to be part of a story that has shaped generations’

18 hours ago
Ahmed Khan remembers Saroj Khan on her death anniversary: ‘Losing her was deeply personal’

18 hours ago
Rajkummar Rao, Patralekhaa soak in the beauty of New Zealand

18 hours ago
Ranvir Shorey criticizes MNS workers for assaulting a Gujarati shopkeeper for not speaking Marathi